Browse FAQs or submit a support request — our team will get back shortly.
Feel free to contact us any time. We will get back to you as soon as we can.
Our office location — get directions or view nearby transit options.
Fill the form below — we try to respond within 24 hours.
Find answers to common questions about our workforce management platform, implementation process, and support services.
Most organizations go live within 7-14 days. Our implementation process includes data migration, device integration, user training, and customization. Enterprise clients with complex requirements typically complete implementation within 30 days with our dedicated implementation team.
Yes, TopTimePro supports integration with over 200+ biometric device models including ZKTeco, Hanido, Suprema, and many others. Our universal API makes it easy to connect your existing hardware without replacement costs. We also offer device compatibility testing before purchase.
We offer 24/7 technical support with response times under 2 hours for critical issues. Our support includes phone, email, and live chat options. Enterprise plans include dedicated account managers, on-site training, and priority feature requests. All plans come with comprehensive documentation and video tutorials.
Absolutely. We maintain bank-level security with AES-256 encryption, regular security audits, and compliance with UAE data protection regulations. Our infrastructure is hosted on secure cloud platforms with automatic backups and disaster recovery capabilities. We sign comprehensive data processing agreements with all clients.
Yes, our platform is highly configurable. You can customize shift rules, approval workflows, reporting templates, and user permissions. We also offer API access for deeper integrations and custom development services for unique business requirements. Our flexible architecture adapts to your organization's evolving needs.
We provide comprehensive training including live webinars, video tutorials, user guides, and hands-on workshops. New clients receive dedicated onboarding sessions, and we offer ongoing training for new employees and feature updates. Our knowledge base is continuously updated with best practices and troubleshooting guides.
